FREQUENTLY ASKED QUESTIONS
HOW IT WORKS
To ensure the best quality of care, we will meet you and your pup for a free meet and greet and bring a lock box for you so your key is kept safely on your property. To ensure your dog's safety and happiness, we'll go over your dog's favorite things (belly rubs, friends, treats, ball?) and your dog's least favorite things (squirrels, large dogs, strangers?), as well as your dog's daily routine. We want to know everything there is to know about your pup so that he or she has the best time under our care!
Once we decide on the absolute best care plan, you will be able to call us for anything you need or book directly on our Handlr App. Upon arrival of the visit, your dog walker will check in and you will receive a time-stamped notification that your dog's walk has started. You will be able to GPS track your dog and receive chat updates and photos about your dog's day. Upon completion of the walk, your dog walker will check out of the job to alert you that your dog is comfortable and safe at home.
What happens at the meet and greet? We meet you and your pet at your home at a specified time. We go through a questionnaire and get to know your pet. We discuss the ends and outs of our services and what you can expect from us. The meet and greet usually takes about 20 minutes. There is no charge for the meet and greet.
ARE WALKS PRIVATE?
No, We specialize in "small pack" walks! If your dog is dog-friendly and has all of their shots, we will include them in a small group walk.
DO YOU HAVE REQUIREMENTS FOR DOGS FOR THE DOG-WALKING SERVICE?
Dogs must be able to walk on a leash, spayed or neutered, current on all required vaccinations, and have no history of aggression towards people or other animals. They must hold a current King County dog license, the number will be provided to ADDCA before the first walk.
WHAT AREA DO YOU SERVICE?
Bellevue, Medina, New Port, New Castle, Renton Highlands
WHAT IS A “SMALL PACK” WALK?
For all pups, socialization is a key part of the day. Many of our dogs have formed close bonds with each other and their owners continue cultivating those bonds outside of our walks with them! Our "small pack" walks include 3 no more than 5, pups at one time to give opportunities for socialization while still providing individualized attention and care.
WHAT DO THE WALKS ENTAIL?
Each walk provides socialization, exercise, and mental stimulation when out and about! We provide "First-class service with a personal touch" because we follow your special requests, individual needs and training techniques during each service. We can accommodate feeding during the visit, when requested, and will always make sure they have fresh water. Walkers send detailed text/picture updates after each walk to keep you in the loop on how they are doing each day!
Can I request a specific time for my dog to be walked?
We require a two hour walk window for your dog. You can request what time window you would prefer during our normal business hours. We will do our best to try and accommodate smaller time windows for puppies and dogs with special needs.
WHEN DOES THE WALK OFFICIALLY START AND END?
The walk officially begins the minute we step outside of your apartment building! We do not include the time it takes to leash up your dog, put on sweaters or booties, wait for elevator access etc... Our walkers make sure your dog is outside the entire time you have requested.
WILL I HAVE ONE CONSISTENT DOG WALKER?
For regular walks or frequently scheduled sporadic walks there is a "Primary Walker" focus, meaning that your pup has a go-to regular walker that they can create a strong bond with and who is extremely familiar with their individualized needs. Alongside this primary walker focus we function with a team mentality, so that whenever your primary walker is sick or out of town, you can trust our experienced and knowledgeable team to handle your dog's needs!
WHAT IS THE LATEST WE CAN REQUEST A WALK?
We kindly ask that you request a walk 24 hours in advance to ensure walker availability. However, we pride ourselves on our emergency coverage and can usually accommodate last minute requests. In these emergency walk situations your "Primary Walker" may not be available, however, our team has all of your and your pet's information on hand through our Time To Pet Database!
DO YOUR WALKERS HAVE INSURANCE?
We are fully insured and bonded through Pet Sitters Associates, LLC.
HOW WILL YOU ACCESS MY HOME? DO I NEED TO PROVIDE KEYS?
You can leave a set of keys with your front desk or make a copy of your keys for us to hold onto. We will need permission to enter so please make sure to grant your walker key access by leaving their name or “ALOHA DOGG DAYCARE ADVENTURES" in the building’s system. Keys will always be returned to the front desk after the walk. The keys held in our possession are safely kept in our key box when your Primary Walker does not need them.
WHAT IS A “MEET AND GREET”?
This is a scheduled meeting of roughly 10 to 15 minutes to meet your Primary Walker and introduce them to your pet. Meet and Greets allow you to show your walker the routine and any special requests you may have that they will be implementing during the scheduled service time. You can also show them where to locate the treats, leash, food and bowls, jackets and booties, potty pads, or cleaning supplies.
HOW DO I SCHEDULE VISITS?
If you are a new client inquiring about scheduling services you can email us at email@example.com. Once your online account (Time To Pet) is activated you can request services and/or submit any changes through your online portal or email us with any requests/changes to the schedule.
Can I specify a time for my dog to be walked?
In Time to Pet we use window blocks to schedule out walks. You can choose a window block of time in which you would like your pet to be serviced. This allows for our walkers to build out their schedule in the smartest way possible. If you need a smaller window or a specific time because of medical needs please write that in the comments when requesting a service. We will take that into consideration and notify you if we can make your specific time work
Do you require clients to schedule a minimum number of walks per week?
We require new clients to schedule at a minimum 4-5 walks per week, This allows your dog and walker to maintain their relationship and also gives our walkers a more consistent schedule. If you only need occasional walks, we can not guarantee that we will have your primary walker or any walker available, but will do our best to accommodate your requests.
DO YOU TAKE DOGS IN YOUR CARE TO DOG PARKS? DO YOU ALLOW THEM TO BE OFF LEASH?
We operate with a “No Dog Park” policy unless we have permission to take your dog to the dog Park with a signed waiver. Safety is our number one priority so we do not unleash your dogs at any time unless with your permission while at the dog park.
I SCHEDULED A 30 MINUTE VISIT. WILL MY DOG BE OUTSIDE FOR 30 MINUTES?
Yes, our walks begin once we step outside of your apartment building and end when we enter back into the building.
*In severe weather conditions, we advise walkers to take your dog outside for a quick ‘potty break’ and then spend the remaining scheduled service time indoors playing with them in your apartment or hallway.
*If a walker is severely delayed or put behind schedule due to an elevator related issue or when trying to retrieve the key from your building we will advise the walker to shave off a couple minutes of the walk in order to stay on time for the other pups on their schedule that day. You will be notified of any changes!
How does the billing work? We bill at the beginning of each week and due on the last day of service each week. An invoice envelope with be left for payment. Payments can be paid anytime during the week but are due on the last day of service each week. We currently only take cash. You can leave it in a visible location easy for your walker to pick up.
Can I tip my walker? Absolutely! We encourage you to show your appreciation of your walker's dedication and good service. If you do choose to tip, please include their tip in the invoice envelope.
ARE THERE ADDITIONAL FEES FOR HOLIDAYS?
Yes, an additional $10 per service, 100% of the premium goes directly to the service provider. The following are the observed holidays: New Year’s Eve, New Year’s Day, Martin Luther King Day, President’s Day, Easter, Memorial Day, Labor Day, Independence Day, Thanksgiving Day, and the day after, Christmas Eve and Christmas Day.
Cancellation Terms – are in effect if you do not cancel your service before we arrive, you will then be billed the full amount. However, if you do contact us before we arrive, we will not bill you for the service.